Your data, explained in plain language.

1. Who we are

HomeGo (“we”, “us”) operates the home exchange platform. This policy describes how we handle personal data when you use our website, apps, and related services.

2. Information we collect

Account details: name, email, username, role, and profile information you choose to provide.

Listing and exchange data: property descriptions, photos, availability, messages about exchanges, and payment-related metadata processed by our payment partners.

Technical data: device type, approximate location, cookies, and log data used to secure and improve the service.

3. How we use information

We use data to create and manage accounts, facilitate exchanges, process payments and deposits, send service emails, detect fraud, comply with law, and improve the product.

We do not sell your personal information. We may share data with vendors who help us run the platform (e.g. hosting, payments, email), under contracts that limit their use.

4. Cookies and analytics

We use cookies and similar technologies for essential site function, preferences, and understanding aggregate usage. You can control cookies through your browser settings; some features may not work if you disable them.

5. Retention and security

We retain information as long as your account is active or as needed to provide the service, meet legal obligations, and resolve disputes. We apply administrative, technical, and organizational measures designed to protect personal data.

6. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your data, or to object to certain processing. Contact us to exercise these rights; we may verify your identity before responding.

7. Children

Our service is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

8. International transfers

If you use HomeGo from outside the country where our servers or vendors are located, your information may be transferred and processed there, subject to appropriate safeguards where required.

9. Changes

We may update this policy from time to time. We will post the revised version on this page and adjust the “last updated” note when we do.

10. Contact

Questions about privacy: contact us at the support channel listed on the site or in your account settings. For payment disputes, also see our Refund policy.