Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and HomeGo governing your access to and use of the HomeGo website, applications, and related services (collectively, the “Platform”).

HomeGo is a peer-to-peer house-exchange network. By creating an account, listing a property, sending an exchange request, or otherwise using the Platform, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy.

If you do not agree, do not use the Platform. We may update these Terms from time to time. Material changes will be indicated by revising the “Last updated” date on this page. Continued use after changes take effect constitutes acceptance of the revised Terms.

HomeGo provides tools for members to discover one another, list homes, communicate, agree dates, and record a €50 refundable deposit with a 10% platform fee. We facilitate introductions and platform operations; we are not a hotel, travel agency, landlord, tenant, insurer, escrow bank, or real-estate broker.

HomeGo is not a party to any house-exchange arrangement between members. The exchange agreement is solely between the participating members. You are responsible for the condition of your home, key handover, house rules, local law compliance, and any arrangements you make offline.

HomeGo does not guarantee that any listing is available, accurate, or suitable, or that any member will complete an exchange. We do not provide insurance covering damage, theft, injury, or cancellation. Keep your own home and travel cover active.

You must be at least 18 years old and legally able to enter contracts in your place of residence. By registering, you represent that the information you provide is true and that you will keep it current.

Every member must list at least one property they own or have lawful authority to offer for exchange. You may list more than one property. Guest-only accounts without a listing are not supported under the membership model.

You are responsible for safeguarding your login credentials. Activity under your account is deemed yours unless you notify us promptly of unauthorized access. We may require email verification at signup and identity verification before your first completed exchange.

We may refuse, suspend, or terminate accounts that violate these Terms, provide false information, or pose a safety or integrity risk to the community.

When you publish a listing, you must accurately describe the property: location (city and country), capacity, bedrooms, amenities, photos that fairly represent the space, and the dates you are available to exchange.

You represent that you have the right to offer the property for temporary reciprocal stay, and that doing so does not breach leases, HOA rules, local short-stay regulations, or insurance conditions. Notifying your home insurer before an exchange is your responsibility.

Misrepresentation — including misleading photos, hidden occupancy limits, undisclosed cameras, or listing a property you cannot lawfully offer — may result in removal of the listing, forfeiture of platform privileges, and, where appropriate, reporting to authorities.

Listings must not advertise commercial subletting, paid nightly stays, or services that turn HomeGo into a hotel marketplace. The Platform is for reciprocal house exchange only.

Exchanges on HomeGo are direct one-to-one swaps. Chain exchanges are not currently supported. You propose dates and offer one of your listed properties in return; the receiving member may accept, decline, or negotiate via the private message thread.

Messaging is provided for practical coordination (keys, parking, pets, house rules). Do not use messaging for harassment, spam, solicitation of off-platform paid bookings, or sharing of others’ personal data without consent.

Either party may cancel a pending request before mutual acceptance. After both sides accept and deposits are authorized, cancellations are subject to the deposit and fee rules in Section 6.

You may block another member. Blocked users cannot message you or request your properties. Blocking does not undo an already accepted exchange; contact support or open a dispute if needed.

At mutual acceptance of an exchange, each participating member authorizes a €50 deposit. Of that amount, 10% (€5) is retained as the HomeGo platform fee to fund operations, moderation, and dispute handling. The remaining €45 is refundable after a successful return, typically within five business days of both sides marking the exchange complete (or after moderator resolution).

The deposit is intended to discourage no-shows and to provide a lightweight accountability layer. It is not a damage deposit covering the full cost of property harm, nor is it rent.

If one party cancels after acceptance, the cancelling party forfeits the €5 platform fee; the other party’s deposit is fully refunded, subject to payment-processor timing.

HomeGo may hold, release, or adjust deposits solely according to these Terms and a moderator decision in a valid dispute. Payment processing is handled by third-party providers; their terms also apply to card or bank transactions.

Treat your exchange partner as you would a trusted guest in your own home — and behave as a careful guest in theirs. Leave the home as you found it, respect occupancy limits, and follow written house rules agreed in the thread or listing.

No parties, events, or commercial filming without the host’s prior written permission. No pets unless expressly agreed. Do not copy keys, change locks, or invite unlisted overnight guests beyond the agreed capacity.

Discrimination, hate speech, threats, sexual harassment, or refusal to exchange based on protected characteristics results in permanent removal from the Platform.

You must not scrape the Platform, attempt unauthorized access, interfere with other members’ accounts, or use automated means to create listings or messages without our written consent.

If something goes wrong — damage, no-show, serious misrepresentation, or unsafe conditions — open a dispute within seven (7) days of the scheduled return date (or of discovering the issue, if earlier discovery was not reasonably possible).

Regional moderators elected or appointed under HomeGo’s cooperative governance review evidence (messages, photos, listing text, timestamps). Moderators may request additional information. Platform decisions on deposits and account status are binding within HomeGo.

Moderator decisions do not replace your right to pursue external legal remedies against another member. HomeGo is not obligated to appear as a party, provide legal counsel, or guarantee recovery beyond the deposit mechanics described here.

We may publish anonymized summaries of dispute outcomes for community learning. Personal identifiers are handled under our Privacy Policy.

You retain ownership of photos, descriptions, and messages you submit. You grant HomeGo a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that content as needed to operate and promote the Platform (including listing cards and search results).

You represent that you have rights to the content you upload and that it does not infringe others’ rights. We may remove content that appears unlawful or that violates these Terms.

HomeGo branding, design, software, and documentation are owned by HomeGo or its licensors. You may not copy or reverse-engineer the Platform except as allowed by mandatory law.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMEGO DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMEGO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES YOU PAID TO HOMEGO IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) FIFTY EUROS (€50).

HomeGo is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or home contents arising from exchanges between members, even if advised of the possibility.

Nothing in these Terms excludes liability that cannot be limited under applicable law (including liability for fraud or for death or personal injury caused by negligence where such exclusion is forbidden).

You agree to indemnify and hold harmless HomeGo and its founders, moderators, and service providers from claims, damages, and expenses (including reasonable legal fees) arising from your listings, exchanges, content, breach of these Terms, or violation of law or third-party rights — except to the extent caused by HomeGo’s willful misconduct.

You may stop using the Platform at any time and may request account deletion as described in the Privacy Policy. Open exchanges and disputes may need to be resolved before deletion is completed.

We may suspend or terminate access immediately for Terms violations, legal risk, or to protect members. We may also discontinue or modify the Platform with reasonable notice where practicable.

Sections that by nature should survive (including deposits already due, disputes, intellectual property, disclaimers, liability limits, and indemnity) survive termination.

These Terms are governed by the laws applicable to HomeGo’s principal place of establishment, without regard to conflict-of-law rules, except where mandatory consumer protections in your country of residence require otherwise.

For questions about these Terms, contact legal@homego.app. For product help, see the FAQ or message support through the Platform.

If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy, are the entire agreement regarding the Platform and supersede prior informal understandings on the same subject.